Refund Policy

Generation credit returns

The server quote shows the credit package before you submit. The displayed amount is debited once when a generation task is created.

If a video cannot be delivered because of provider failure, timeout, invalid media or an unrecoverable storage problem, the task enters REFUND_PENDING. Once the credit return completes, it becomes REFUNDED. Repeated callbacks or polling do not return credits twice.

Temporary provider or storage errors are retried against the same saved job before the delivery deadline. A timeout does not automatically create a second paid provider request.

Successful and deleted videos

A delivered video is not automatically refunded when you delete it, revoke a share or allow its retention period to expire. AI quality varies; accurate two-person lip sync is not guaranteed. If the delivered file is damaged or there is another delivery issue, email support@airapduo.online with your account email and task identifier.

Deleting an active task does not cancel settlement or guarantee cancellation of provider work. Its eventual success or failure still determines credit settlement.

Purchases and subscriptions

Credit returns for failed generation are account credits, not automatic cash refunds. Use the account billing controls or email support@airapduo.online for payment refunds, duplicate charges or subscription cancellation requests. Include the order identifier and account email.

Nothing on this page removes mandatory consumer rights. The operator must finalize purchase refund terms and required disclosures before enabling public paid sales.